Refund Policy

Due to the nature of our product and hygiene regulations, once purchased frontals, bundles,wigs, glue, hair product, wig product and lashes cannot be refunded.

We replace faulty product if you provide evidence.
All orders must be returned in the original packaging.
All returns or exchanges must be made within 72 hours of recorded receipt.

We do not offer warranty or guarantee on product damage by yourself (bleaching , hair dye…) we will not offer you a refund or exchange.

Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.
Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
Customised orders cannot be returned or exchanged under any circumstance.

All orders must be returned in the original packaging.

All returns/exchanges must be made within 72 hours of recorded receipt.

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